Mile High Lactation Policies 
I strive to provide comprehensive lactation and feeding support and education to all families who require assistance. While I will work tirelessly to help solve any feeding difficulties, breastfeeding is nuanced; therefore I cannot guarantee full resolution for every situation. If you are not fully satisfied with my support, and I commit to trying to make it right, however, I do not offer refunds for any reason. 

All appointments booked through the online scheduler are subject to confirmation.  I reserve the right to decline appointments for any reason. If I am unable to serve you, I will provide contact information for trusted colleagues instead. 

Payment Policies 
Before your appointment, I will email you a link to make your payment. Payment in full is required at least 24 hours before the time of the appointment. If I need to cancel for any reason, at any time, you will be refunded in full, with the option to reschedule at a later date. In order to receive a full refund should you need to cancel or reschedule our appointment, please notify me at least 12 hours in advance. Appointments not cancelled or rescheduled at least 12 hours in advance will be subject to a $50 fee. No-call, no-show appointments (including cancellations within one hour of appointment time) are not eligible for a refund.  If an appointment is made with less than 24 hours until appointment time, you will be emailed an invoice immediately follow confirmation of booking that will need to be paid in full immediately.

For self-pay clients, I will provide a superbill that you can submit to your insurance in order to seek reimbursement. Almost all insurance policies are required, under the Affordable Care Act, to cover lactation support services at no cost to you (not subject to deductible, coinsurance, or copay). However, it can take persistence to secure reimbursement, and I cannot guarantee that you will be successful with your claim. If your claim is successful, any fees paid by your insurance that exceed the amount I charge must be paid back to me, either directly from your insurance or from you if your insurance reimburses you more than the self-pay fee.

For Lactation Network clients, please understand that I am not an employee of Lactation Network, and I provide services as an independent contractor. I am not responsible for insurance billing associated with Lactation Network, and ask that you communicate directly with them regarding any billing questions. Be aware that your insurance provider may send you an Explanation of Benefits (EOB) statement that indicates a balance due for services. However, Lactation Network has pledged not to collect this balance, and your out of pocket cost should remain $0. If Lactation Network is unable to secure coverage for your visit in advance, I encourage you to self-pay and submit for insurance reimbursement on your own. 

I offer a discounted rate of $75 (initial consult) to current Medicaid recipients. I ask that this discount be reserved for families who would struggle to pay the full fee, but this discount is offered on the honor system. If you are interested, please contact me. Those utilizing this discounted rate will not be provided with a superbill, as Medicaid will not reimburse the cost. If you are unable to afford lactation support for any reason, please contact me and I will be happy to provide you with options.

Be aware that there is a travel fee for distances greater than 45 minutes from the 80113 zip code in Englewood, CO. If you believe you may fall outside this area, please contact me directly to discuss options.

Communications
If you call me, please know that my number will go to voicemail. Leave a message on my secure voicemail and I will return your call as promptly as possible. I offer secure messaging through the client portal, which is always the most private and secure method to communicate personal details, photos, and videos. If you prefer, you can also text or email me but be aware that, under HIPAA guidelines, this is not considered a secure means of transmitting protected health information. Please do not send personal information using the contact form on this website, as secure transmission cannot be guaranteed.  I promise to prioritize your privacy, and respect confidentiality at every step of our interaction. 

Margaret Emmerich IBCLC 
IBLCE #: L-109594
Mile High Lactation, LLC